What we do

Open Customer Experience Masterclasses

We offer a variety of on-site and online masterclasses on customer experience. Our masterclasses are suitable for both beginners as well as for more experienced professionals in the CX domain. In some of our masterclasses, we guide you through the entire CX framework. Thereby, getting a total overview of the customer experience domain. While, in other masterclasses, we focus specifically on one of the CX critical success factors, such as customer experience strategy or customer journey mapping.

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In-Company Customer Experience Training 

We also offer tailor-made customer experience trainings for companies. Depending on the specific needs of the company, we can create a new training or a series of trainings, using our open CX masterclasses as a basis and add company specific CX principles.

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CX Consultancy

If you're in need of more hands-on expertise, we also offer CX coaching, CX consultancy and interim support in a wide range of areas within Customer Experience Management. We will work with you on specific CX projects or coach your CX staff

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CX Keynotes

We love sharing our CX passion & expertise with you through energizing and inspiring talks, including the latest examples of CX leaders from various industries.

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What people say about our Masterclasses

Brands we worked with