CX Consultancy

CX Consultancy

CX Unraveled can offer you CX coaching, CX consultancy and interim support in a wide range of areas within the CX framework. If you are looking for expertise in deploying a customer experience program, your organization becoming more customer centric, or you are seeking support on a specific customer related project, we will be able to help you.


  • Creation, development and roll out of a Customer Experience Strategy
  • Customer Journey Mapping and management to determine your moments of truth, develop value points and solve pain points
  • Facilitation of human-centered design initiatives to design or redesign products or services
  • CX Measurement systems where you include Voice of Customer and Voice of Employee, with practical advice and implementation from better listening to concretely acting on the feedback 
  • Designing a CX KPI framework and advice on engaging reporting
  • Creation of customer centricity program, including employee engagement and advocacy initiatives and approaches
  • Qualitative customer research; setting up, conducting, analyzing, and reporting in-depth interviews or other forms of qualitative customer research; for example, for developing personas, mapping a customer journey, or validating prototypes or other assumptions.

CX Masterclass combi

CX Consultancy can also be combined with one or more of our CX Masterclasses or CX In Company Training to get inspired, gain knowledge and practice with concrete CX tools. We suggest most clients to start with a CX maturity assessment, where we, based on a range of in-depth interviews and assessment of existing CX materials, get a clear picture of your current CX maturity. We then work together and advise you on your strengths, weaknesses and needed development in your CX competences.

Brands we worked with

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