CX & AI in 1 Day
In this 1-day Masterclass, you’ll discover how Artificial Intelligence will reshape Customer Experience and the role of the CX professional. From understanding AI’s evolution to exploring today’s AI tools, this training is designed to equip you with the skills to use AI in innovative ways. This hands-on masterclass is inspiring, interactive, and tailored to help you scale up your knowledge and apply AI-driven solutions to your own business challenges.
Do you want to scale up your knowledge of AI, work more effectively and create better experiences through AI? Then this masterclass is for you!
This full day masterclass will be held at our office in a historic 17th Century Building in the heart of Amsterdam.
CX & AI in 1 Day
The role of Customer Experience professionals is evolving rapidly with AI leading the way. Businesses that excel in CX are using AI to streamline service design, innovate faster, and deliver personalized experiences. But how do you integrate AI into your CX practices effectively? How do you apply AI to become more efficient, work better in teams and address organisational challenges. In this masterclass, you’ll learn how to combine human creativity with AI-powered tools to stand out and future-proof your CX skills—all in just one day.
CX & AI in Practice
- Explore the history and evolution of AI: understand its journey from AI birth to today’s game-changing technology.
- Discover essential tools and applications: learn about the top AI tools and apps reshaping CX and practical ways to use them in your work.
- Get inspired by AI best practices used by CX leaders and get prepared for the evolving role of the CX professional.
- And discuss the concerns about AI and how to deal with them.
- Hands-on experience: use AI tools to solve your own design challenge and apply insights to your specific use case.
Our way of working
To ensure you get the most from this masterclass, we start with a personal intake to align on your knowledge level and learning goals. After the session, a follow-up coaching session is included to help you apply your insights in your personal context.
Do you want to scale up your knowledge of AI, work more effectively and create better experiences through AI?
Then this masterclass is for you!
Trainer
Peter Verheijde
Peter is a passionate and certified Customer Experience professional (CCXP), working over 25 years in this exciting field. With his roots in customer research, both at agency as in company, he has a strong customer focus in everything he does. Within his professional journey he worked on all major CX areas. He gets energy from connecting to other people and turning key insights into practical solutions and better experiences.
Trainer
Thirza Schaap
Thirza sometimes jokingly calls herself a CX and Human Centered Design fanatic and there is definitely a truth in that. She has over 15 years of experience in the Customer Experience field and has helped create better customer & employee experiences at KLM, Dutch Railways, Guidion and the Dutch Ministry of Foreign Affairs. Thirza’s mantra is “never trust your assumptions” and she loves it when she has empowered people to see how they can truly create better experiences.
Apply for this masterclass
The price for this masterclass is € 799,- excl. VAT