Privacy and Cookies Statement

CX Unraveled, located at Hemonystraat 26E 1074 BR Amsterdam, The Netherlands is responsible for processing personal information as stated in this Privacy Statement.

Contact details:

https://www.cxunraveled.com

Hemonystraat 26E

1074BR Amsterdam

The Netherlands

Dutch Chamber of Commerce: 74018264

CX Unraveled respects your privacy and treats the personal information you provide confidentially and carefully. By providing your personal information on the website you agree that we will use your information in accordance with this Privacy and Cookie Statement.

The personal information we process:

Below you will find an overview of the personal data we process:

• First name and surname
• Address details
• Telephone number
• E-mail address
• IP address
• Other personal data that you actively provide for example by creating a profile on www.cxunraveled.com, in correspondence and by telephone.
• Information about your activities on our website
• Information about your surfing behaviour across different websites
• Bank account number

With which goal and on basis of which basis do we process your personal information?

CX Unraveled processes your personal information for the following goals:

• To contact you for an online in-depth interview, only at the time and for the subject you agreed to
• To provide you with an online Masterclass via Zoom & Miro on basis of the agreement we have entered into
• To provide you with in-company masterclasses, consultancy and talks on basis of the agreement we have entered into
• To send you our newsletter, on basis of your prior permission
• To contact you, on basis of your prior request via our webform on www.cxunraveled.com
• To send you an invoice, on basis of the agreement we have entered into
• To share the comments you have place under our blogs on www.cxunraveled.com on basis of your posting a comment
• To record the training, but only on basis of your prior permission

Cookies

CX Unraveled uses functional and analytical cookies, and cookies for tracking purposes. Cookies are small text files that are placed on a PC and are read by a browser on your computer, tablet or smartphone. CX Unraveled uses cookies purely for monitoring technical functionalities. They ensure that our website operates as desired and that, for instance, your personal preferences are remembered. These cookies are also used to further improve our website. Besides that, we place cookies that collect data relating to visiting behaviour in order to optimise communication about our services and products and to make special offers. 

Upon your first visit to our website we will inform you about these cookies and ask your permission to place them.

You can turn off cookies by changing the settings in your internet browser, so that it no longer stores cookies.  

Sharing or personal data with third parties

CX Unraveled shares your personal data with third parties only if this is required for fulfilling our agreement or to comply with an eventual legal obligation. Besides that, we share your personal information with third parties which help us use your personal information, for reasons described above. With companies that process your personal information on our behalf, we conclude a processing agreement to ensure the same level of safety and privacy of your personal information. CX Unraveled remains responsible for the processing of your personal information.

Besides the above, CX Unraveled provides your personal information to the following other third parties, with your permission:

• Google Analytics: to understand how you use our website.
• Wordpress & WooCommerce: our webshop runs on the WordPress and WooCommerce platforms.
• Mollie: our payments run via the Mollie platform
• Mailchimp: our e-mails and notifications run via the Mailchimp platform

Use of public contributions

If you leave a comment on our weblog or fill in an evaluation on our website or another public website, we can publish this contribution elsewhere.

How long do we keep your personal information?

CX Unraveled keeps your personal data no longer than strictly necessary to realize the goals for which your data are collected. If you have registered for a download, newsletter or masterclass you can unsubscribe at any time by clicking on the unsubscribe link under every mail. Once you have unsubscribed you will be completely removed from our database. In addition, it is possible to contact us at any time to request manual removal.

Viewing, adjusting or deleting your personal information

You have the right to view, adjust or delete your personal information. You can do this yourself via the personal setting in your account on www.cxunraveled.com. You also have the right to withdraw your permission for usage of your personal information or to object to the usage of your personal information by our company. Furthermore you have the right to data portability. In the case of data portability, please send us a request to send your personal information to you, or a third party designated by you, via a computer file.

Would you like to make use of your right to withdraw your personal information or to object to the usage of personal information by CX Unraveled, or do you have questions or comments about data usage? Please contact us at hello@cxunraveled.com.

To ensure that the request to view your personal information is actually done by you, we request you to send us a copy of your ID together with your request. Please black out your picture, MRZ (machine readable zone), passport number and identity number in this copy. CX Unraveled will reply to your request as soon as possible, but within a period of 4 weeks.

How we secure personal data

CX Unraveled takes the protection of your data seriously and takes appropriate measures to abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the feeling that your data is not properly secured or there are indications of abuse, please contact our team via hello@cxunraveled.com

Any questions? Feel free to contact us

If you have any questions about the use of your personal data or about cookies, please contact CX Unraveled at hello@cxunraveled.com.

CX Unraveled retains the right to change this Privacy and Cookie Statement. This Privacy and Cookie Statement was first published in April 2021