Customer Journey Mapping Masterclass

€699.00 Excl. VAT

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Customer Journey Mapping is definitively the most used tool within CX to effectively improve the customer experience.

It is a structured technique to map the expectations and experiences of customers during the different phases of a service. The technique gives companies the opportunity to visualize needs, expectations, uncertainties, emotions and frustrations of the customer in one overview.

During the customer journey mapping masterclass we will guide you through the what and the why of customer journey mapping, as well as how it relates to other alignment diagrams. Moreover, we will cover the key elements of journey mapping such as persona’s and journey scoping and throughout the masterclass, we will put the acquired knowledge into action through several exercises.

This full day masterclass will be held at our office in a historic 17th century building in the heart of Amsterdam.

The following cancellation conditions are applicable for our Open CX Unraveled Online Masterclass registrations: 

  • You can cancel free of charge up to two months before the start of the CX Masterclass you have registered for. If you cancel between two months and one month before the start of the CX Masterclass you have registered for, we will charge you 50% of the price. If you cancel less than one month before the start of the CX Masterclass you have registered for, we charge the full CX Masterclass price. 
  • Delegating a replacement participant instead of cancellation is possible in consultation with us. 
  • Postponing your participation to the next upcoming CX Masterclass is possible with 1 week notice at an additional cost of 100 Euro
  • If you do not appear in the online masterclass we will mark this as a cancellation.
  • If you book the Full Monty Package and are unable to attend one of the Masterclasses in the series you have the possibility to postpone within 1 week notice of this CX Masterclass at an additional cost of 100 Euro. If you fail to postpone the full course fee will remain due and the hours missed will lapse. 
  • CX Unraveled is free to determine which trainers will give the Masterclass. 
  • Should a full cancellation of a Masterclass occur from our side, all participants are informed as soon as possible and eligible to choose a seat in, or delegate a replacement for one of the later scheduled Masterclasses at no extra cost or ask for a refund.
  • To get maximum results out of the masterclass we work with a minimum of 4 and maximum of 15 participants. If we have less than 4 participants for a masterclass we will cancel this, and give you the choice to reschedule to a next available date or give you a refund 

Please confirm a cancellation, delegation or postponement for a Masterclass by e-mail to hello@cxunraveled.com. 

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